Exotix Refund and Return Policy

At Exotix, we strive to provide high-quality products and a smooth shopping experience. Please read our exchange policy carefully before making a purchase.

1. Order Cancellation

• Cancellations are allowed within 12 hours of order placement.
• Cancellations are not possible after 12 hours as processing begins.
• To cancel an order, contact us at ExotixClothes@gmail.com with your Order ID.

2. Exchange Policy

• Exchanges are allowed only for:
  • Size-related issues
  • If the customer receives the wrong product
  • If the product is defective or damaged
• To request an exchange, email ExotixClothes@gmail.com or WhatsApp +91 7400447509 with your Order ID and issue details.
• Customers have to pay shipping charges for exchanges.
• Exchanges are subject to product availability.

3. No Returns or Refunds

• No returns or refunds after purchase.
• Exchanges are only available under the conditions mentioned above.

4. Custom Items Policy

• Custom items are non-refundable and non-exchangeable unless faulty.
• If a custom item is received in a defective condition, please contact us within 24 hours of delivery with proof (images/videos).

5. Non-Exchangeable Items

• Items on sale or clearance are non-exchangeable.
• Products that show signs of wear, damage, or alteration after delivery will not be eligible for exchange.

6. Shipping Policy

• Prepaid orders: Free shipping.
• COD orders: ₹200 additional charge.
• Delivery takes 5-8 working days, depending on location.

For any further assistance, contact us at ExotixClothes@gmail.com or WhatsApp +91 7400447509.