Shipping Policy

Shipping Policy

1. Free Shipping for Prepaid Orders:

• Enjoy the benefit of free shipping on all prepaid orders, no matter the order value. Your convenience is our priority, and we are committed to delivering a seamless shopping experience.

2. Cash on Delivery (COD) Charges:

• For your convenience, we offer a Cash on Delivery option with a minimal charge of Rs. 200. This charge will be added to your total bill at the time of checkout, ensuring a hassle-free payment process.

3. Delivery Timeline:

• We aim to deliver your orders within 5 to 8 working days, depending on your location. Our commitment is to ensure timely and efficient delivery of your purchases.
• Once your order is shipped, you will receive an SMS on your registered mobile number with the tracking number and other relevant details. You can effortlessly track your order on our website using this tracking number.

4. Delivery Disclaimers:

• While we strive to meet our delivery timelines, external factors may occasionally cause delays. These factors include:
  • Adverse weather conditions
  • Transportation delays
  • Political disruptions
  • Other unforeseen circumstances
• In such cases, we will promptly inform you via email or SMS to keep you updated on your order status.

5. Order Confirmation for COD:

• To ensure the authenticity and security of Cash on Delivery orders, we will ship these orders only after receiving confirmation from you.
• Our dedicated support team will contact you on your registered mobile number or email within 24 hours of placing the order. If we do not receive a response, we will cancel your order request. You are always welcome to re-order the products from our website in accordance with our Terms of Use.

6. International Orders:

• For our valued international customers, please contact us at exotixclothes@gmail.com for shipping details and assistance. We are committed to providing a seamless shopping experience, no matter where you are.
• We value your trust and are committed to delivering your orders with the utmost care and efficiency. Thank you for choosing Exotix for your fashion needs.